At BERG we pride ourselves on the quality and workmanship of our products and as such every single one of our products come with a free BERG warranty, which will automatically begin 7 days from date of delivery.
We fully recognise and embrace our responsibility to all of our customers to ensure that they are able to enjoy their BERG product for the life of the warranty period with minimal interruption and inconvenience. We go to great lengths to ensure all our products meet very high standards, but occasionally problems can arise and while we cannot avoid this we do ensure that we deal with all issues promptly.
We carry stock of every part for every product. When an issue can be attributed to a failure of a specific part covered by warranty we are able to send a replacement part with simple fitting instructions within 48 hours. This is the most common and fastest solution.
However, when a problem is more complex or cannot be diagnosed remotely then products should be returned to the point of sale for repair/replacement.
We pride ourselves on our reputation of always looking after our customers' needs and are prepared to work hard to protect it.
Warranty Terms and Conditions
With effect from January 1st 2013, BERG provides to the purchaser of any new BERG product (the 'Product') purchased directly from BERG or an authorised retailer in the United Kingdom a Manufacturer's Limited Guarantee against inherent defects for the period, and on the conditions, set out below:
The guarantee is subject to the following exclusions and conditions:
BERG reserves the right to inspect or test any Product claimed to be defective
Any parts repaired or replaced under guarantee are guaranteed to the end of the original period.
The period of guarantee commences 7 days from the date of delivery of the Product. Proof of purchase and purchase date may be required.
The guarantee is non-transferable.
Customers living outside UK will be responsible for all courier/postal charges relating to any warranty claim.
In the event of a warranty claim the consumer should contact the original point of sale.
This guarantee is in addition to and does not affect the consumer's statutory rights. Further
information in respect of these statutory rights can be obtained from your local Trading Standards Department or Citizen's Advice Bureau.