Help needed please - Jock Coats - 21/05/2017
I've tried using the contact form on your website for what I hope is a simple question. I have one of these and so far it is largely excellent. I almost never cook with anything else now! However, I cannot seem to get it to do what the instructions say when I use the "multi-function" option where I want to set a time and pressure not in the list of pre-programmed options. In particular, if there is any temperature set, say from the last time it is used, and you go and set a desired pressure, it appears to still go by the temperature. If you set the temperature to zero and try and set a pressure, it seems to assume you want zero degrees and never gets hot. The instructions say that if you set a pressure it will override the temperature. I can't seem to make that happen. I even tried setting a temperature stage for a couple of minutes to get it up to temperature and then to set a second stage of high pressure to start straight after the temperature one, but it never seems to proceed onto the pressure setting. There doesn't seem to be any after sales support for this, which is quite a failing for a highly complicated piece of kit. Please respond.